We may collect the following types of personal information:
a. Contact Information: This may include your name, address, email address, and phone number.
b. Service Information: Information related to your pest control services, appointments, and transactions with us.
c. Payment Information: If applicable, we may collect payment card details for billing purposes.
d. Communication Preferences: Your preferences regarding how we contact you and the frequency of communication.
e. Technical Information: Information about your device and how you interact with our website and services, including IP addresses, browser information, and cookies.
We use your personal information for the following purposes:
a. To provide pest control services and manage appointments.
b. To send service updates, appointment reminders, and invoices.
c. To respond to inquiries, feedback, and concerns.
d. To improve our services and enhance customer satisfaction.
e. To comply with legal obligations and enforce our Terms and Conditions.
f. To send promotional materials and special offers with your consent.
We do not sell, rent, lease, or share your personal information with third parties for their marketing purposes without your explicit consent. We may share your information with trusted service providers and contractors who assist us in providing our pest control services.
We employ reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and regular security assessments.
You have the right to:
a. Access and request a copy of your personal information.
b. Correct inaccurate information.
c. Withdraw your consent for marketing communications.
d. Request the deletion of your personal information, subject to legal obligations.
e. Object to the processing of your personal information under certain circumstances.
f. Lodge a complaint with the relevant data protection authority.